The flow charts below represent one suggested approach to managing requests through the request handling lifecyle. Precise arrangements should of course be tailored to each organisation’s corporate structure and internal culture.

Step 1 - Receipt of Requests

Step 2 - Request Validation

Step 3 - Charges

Step 4 - Retrieval of Information

Step 5 - Exemptions

Step 5A - Consulting with Third Parties

Step 6 - Responding to Requests